Shipping policy

Le Chocolatier Shipping Policy

Freshness guaranteed

With the freshest ingredients and chocolates made by hand, we recommend you eat your chocolates within 30 days of receiving your order. Although, let’s be serious, how hard is that?

Although we take every precaution to protect and pack your chocolates so they arrive in the same condition as they left our shop, our chocolates are perishable and once your order leaves our shop, we are not responsible for the condition of the order. Be mindful that when ordering during warm weather months, your order may melt if left outside in an area where heat could affect the chocolate.

For delicate chocolate items, in-store pick up recommended. If these items are shipped please note that we do not cover damage due to their known and communicated fragile forms.

Many of our chocolates contain nuts, wheat, soy and dairy. Our chocolate shop is not nut-free, so there is always the miniscule risk that our products may come into contact with peanuts, tree nuts and other allergens. Please specify if you or your recipient has any allergies so we can be sure to have taken the utmost care.

Canadian Shipping Policy
All orders are shipped or ready for pickup within 3 business days. For orders placed on holidays, weekends or days that we are closed (see our hours for details) those will be processed on the first business day following your order.

Shipping charges for your order will be calculated and added at checkout. Shipping rates are based on your location and speed you have chosen (Standard or Express)
Once your order is processed, we will send a confirmation email, and tracking numbers if those apply.

International Shipping
We ship to the United States - please note that shipping times range from 5-10 business days from the point that the package is received by our local carriers. Please select expedited or priority to ensure you are provided a tracking number with the USPS.

Curb-side pick up or EXPRESS

In a hurry? 

Select this option so we know to get your order ready for your specified date in our quickest fashion.

If you need an order for same-day pick up, you must call or email us (details given on Contact page) *PRIOR TO PLACING THE ORDER.

*Availability of current products may determine whether we are able to fill a same-day pickup.

Local Delivery within Canmore

We offer delivery in Canmore with a minimum order of $25.00 for $5.00

Banff, Exshaw, Dead Man’s Flats and Lac des Arcs minimum $25.00 order for $10.00

No deliveries on Sunday or Mondays (closed).